Remote Assistance

IE 9 (F1 for Help and Support)
Windows 7
Windows Vista
Windows XP
Win9x, Win2k

IE 9 (Windows 7 & Vista) ~ PcHelpWare

  1. IE 9
  2. Click "Run" (Security Warning)
  3. Actions (SmartScreen Filter enabled)

  1. Run Anyway (under More Options)
  2. Connect (nothing else)

Alternatively

  1. Run (SmartScreen Filter disabled)
  2. Connect (nothing else)

After I disconnect:

  • Click "Quit"

Windows 7 ~ PcHelpWare

  1. Windows 7
  2. Click "Run" (Security Warning)
  3. Click "Yes" (User Account Control)
  4. Close or minimize Internet Explorer
  5. Click "Connect" (nothing else)

After I disconnect:

  • Click "Quit"
  • Click "Cancel" to "This program might not have installed correctly"

Windows Vista ~ PcHelpWare

  1. Windows Vista
  2. Click "Run" and "Run" again (Security Warnings)
  3. Click "Allow" (User Account Control)

  1. Click "Connect" (nothing else)

After I disconnect:

  • Click "Quit"
  • Click "Cancel" to "This program might not have installed correctly"

Windows XP ~ UltraVNC SC

Service Pack 2, 3

  1. Windows XP
  2. Click "Run" and "Run" again (Security Warnings)

Service Pack 1

  1. Windows XP
  2. Click "Open"

"Waiting for connection" should now appear in your System Tray.

Win9x, Win2k ~ UltraVNC SC

  1. Win9x, Win2k
  2. Click "Open"

"Waiting for connection" should now appear in your System Tray.

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